What are the shipping costs?
If you’re going to place an order from our Fashion or Perfume/Cosmetics collections and it exceeds €150 the shipping is free. If on the contrary your purchase is for less than this amount, we apply a €15 charge for the Peninsula (Spain and Portugal) and the Balearic or Canary Islands.
What is the delivery schedule?
At Arropame we want to make your life easier, not more difficult. If it´s tough to locate you, please write to us at firstname.lastname@example.org and we will try to help you out.
Dispatch in the metropolitan area of Bilbao
If you live in or around Bilbao, but don´t have time to stop by Arropame, we make it easy for you with a special service: for €4.99 we deliver your order to your address on the same day, though in these cases the payment method will have to be via bank transfer. It’s simple: call us at 94 425 60 76, or email us at email@example.com. We’ll give you the information to make payment, you send us the payment receipt via email, and we send the product out.
I live outside Spain. Can I place an order?
Of course. Arropame applies the following rates for international orders, on both Fashion and Perfume / Cosmetics:
European Union: €25
Albania, Armenia, Azerbaijan, Belarus, Bosnia- Herzegovina, Georgia, Gibraltar, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Norway, San Marino, Serbia, Montenegro, Switzerland, Turkey and Ukraine. €30
Rest of the world: €35
If you have any questions about rates, delivery times … we are at your disposal to help you.
I placed an order from outside of Spain. Will I have to pay Customs and import fees?
If there are any Customs or import taxes, they are charged once the package has reached its destination country. The payment of this charge is borne by the person receiving the shipment.
Arropame has no control over these charges, nor do we have information about these costs, as Customs policies and import fees vary between countries.
If you have questions in this regard we encourage you to contact your local Customs office, which will be able to provide you with all the relevant information.